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SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer Service: Becoming #1 in Customer Care
  • Leading a Culture of Care
  • Negotiating with Your CustomeróSo You Can Both Get What You Want
  • I Can Fix That: Guiding Principles to Resolve Anything


Communications | Customer Service | Leadership | Negotiations


Elaine Allison, CSP (Certified Speaking Professional) is a Customer Care Advocate. She has helped many clients become #1 in their industry in customer care. Some clients have achieved such success with Elaineís help that they have had to drastically alter their strategic plans to maintain their new growth path. She is a sought-after keynote speaker, training consultant, an international real estate investor, and the author of the bestselling book The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf. She has enthralled audiences around the globe with her lively presentations and affable style.

Ms. Allisonís most extraordinary accomplishment is having been one of Canada's first female prison guards in an all-male maximum-security prison at the age of 19. She then spent years in the airline and travel industry, both on the front line and in leadership positions. Hers was an intensive self-study course in understanding how people interact with each other as her life virtually depended on it.

Elaine Allison has been featured many times in the media: on ABC World News, Global TV, The Globe and Mail and many networks; in newspapers; and on radio shows across North America. Her hands-on experience, real life stories, and illustrations of what we encounter daily help audiences consider all their options and apply immediate solutions.

BOOKS    Search For A Book

  • The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf (2010)

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