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  • Emerging From Difficult Times Even Stronger!


Management | Customer Service | Leadership


The New York Times Bestselling Author, Curt Coffman, currently serves as a Senior Partner of The Coffman Organization. He spent over 22 years at The Gallup Organization and was the Global Practice Leader for employee and customer engagement consulting. He also serves as Executive Fellow at The Daniels School of Business at the University of Denver.

Mr. Coffman has consulted with many "Fortune 100" and "Fortune 500" companies. His work has spanned all across the globe, including Europe, Asia, the Middle East, and all over the Western Hemisphere. His mission is to help organizations understand the key characteristics of a positive, productive, customer-oriented work environment. His research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.

In the past 10 years, Curt Coffman has presented to thousands of groups on the topic of creating great places to work and its impact on individuals, families, organizational growth and creating engaged customers. His research and thoughts have been published in The New York Times, The Wall Street Journal, BusinessWeek, Chief Executive magazine, CIO Magazine, The Economist, Fast Company, Fortune, the Harvard Business Review, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, USA Today, and The Washington Post.

Mr. Coffman recently published an article in the Harvard Business Review titled, "Manage Your HumanSigma," a management approach that assesses, manages, and improves the quality of the employee-customer encounter. He is the co-author of one of the bestselling management books of all time, First, Break All the Rules: What the World's Greatest Managers Do Differently (Simon & Schuster, 1999). Now in its 47th printing, First, Break All the Rules has been translated into over 30 languages and has appeared on the bestseller lists of The New York Times, The Wall Street Journal, BusinessWeek, and USA Today. He is also the co-author of Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential (Warner Books, 2002). Follow This Path has been translated into over 15 languages and is an international bestseller.

Curt Coffman lives in Denver, Colorado, with his wife, and three children.

BOOKS    Search For A Book

  • Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential
  • First, Break All the Rules: What the World's Greatest Managers Do Differently

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