Karen Leland and Keith Bailey are among the world's foremost experts on customer service. They co-authored the book Customer Service for Dummies and together founded the International Association of Quality Service. The purpose of the association is to
Naomi Rhode, CSP, CPAE, is a past president of the National Speakers Association, recipient of the prestigious Cavett Award, and is known for her inspirational, dynamic speaking to both healthcare and general audiences. She is co-owner and vice president
Michael Sekora led a classified program in the Reagan White House that was on track for not just preventing America's present economic tailspin, but for ensuring America's super-power status for many generations and for preventing the rising threat of China
Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers &Rogers Group, the world's premier customer-centered consultancy.
Mr. Peppers' vision, perspective,