Mel Kleiman Mel Kleiman, CSP, is an internationally known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting, and professional speaking work to more>>
Karen Leland Karen Leland and Keith Bailey are among the world's foremost experts on customer service. They co-authored the book Customer Service for Dummies and together founded the International Association of Quality Service. The purpose of the association is to more>>
Tony Simons The most important question in any business relationship is this: "How good is your word?" Where the answer is "impeccable," customers become more loyal, suppliers more cooperative, followers more engaged. Where a businessperson's word falls far short more>>
James Wetherbe Dr. James Wetherbe is Stevenson chair of Information Technology and executive director of the Institute for Internet Buyer Behavior at Texas Tech University. He was formerly the FedEx professor of excellence in MIS at the University of Memphis, professor of more>>
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