JOSEPH MICHELLI

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: Colorado

VIDEOS:
Videos pending.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer Loyalty: Driving Ease and Engagement through People, Process and Technology
  • Transforming Your Culture to Drive Customer Engagement, Loyalty and Referrals
  • Mastering Change, Unleashing Innovation and Leaving a Legacy Presentation
  • Change or Die! Securing Maximum Innovation and Staff Engagement
  • The Road to Practical Innovation
  • Legacy/Service Significance Presentations
  • Leadership - The Art of Lasting Significance
  • Leave Your Mark

Categories

Corporate Culture | Customer Service | Teamwork | Leadership

Biography

Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the"World Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.

Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.

BOOKS    Search For A Book

  • Driven to Delight (2015)
  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (2012)
  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (2011)
  • The Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
  • When Fish Fly: Lessons for Creating a Vital and Energized Workplace

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Adam Armbruster
Adam Armbruster consults regional and mid-size companies across America, building sales and profit results. He has consulted thousands of regional and national clients including QVC.com, Midas, RC Wiley (Berkshire Hathaway Co.), McDonald's, Pea Pod On-Line Grocery, Choice Brand Hotels,
More>>

Steve McClatchy

Steve McClatchy is a speaker, trainer, consultant, writer and entrepreneur who has spoken before thousands of audiences that have been delighted with his entertaining style and powerful stories.  Steve founded Alleer Training and Consulting out of
More>>

Richard Tait
“Ever since the age of four, I’ve been creating businesses in my head. The greatest gift my parents gave me was the freedom to dream.”

Richard Tait is an entrepreneurial pioneer who lives by the mantra “Orville Wright did not
More>>

Chip Bell

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal and “all about me” customers. Dr. Bell reveals the best
More>>


TRANSLATE:
Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. And sometimes you may need replica watches when you went out. The same christian louboutin schuhe drive can be seen in the Maison's technical concepts: their freedom and importance have enabled Cartier to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the swiss replica watches Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses.