JOSEPH MICHELLI

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: Colorado

VIDEOS:
Videos pending.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer Loyalty: Driving Ease and Engagement through People, Process and Technology
  • Transforming Your Culture to Drive Customer Engagement, Loyalty and Referrals
  • Mastering Change, Unleashing Innovation and Leaving a Legacy Presentation
  • Change or Die! Securing Maximum Innovation and Staff Engagement
  • The Road to Practical Innovation
  • Legacy/Service Significance Presentations
  • Leadership - The Art of Lasting Significance
  • Leave Your Mark

Categories

Corporate Culture | Customer Service | Teamwork | Leadership

Biography

Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the"World Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.

Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.

BOOKS    Search For A Book

  • Driven to Delight (2015)
  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (2012)
  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (2011)
  • The Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
  • When Fish Fly: Lessons for Creating a Vital and Energized Workplace

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Marilyn Sherman

As a Front-Row Leadership expert, Marilyn Sherman, CSP inspires people to take charge of their career and life with dynamic keynotes and workshops that focus on three things: vision, goal achievement and having a ‘no-more excuses’ mindset. It’s time to
More>>

Dave Schwensen
Dave Schwensen's professional background enables him to bring unique solutions to common problems. A veteran of the fast-paced and high stress entertainment industry in Hollywood and New York, he worked behind the scenes as a talent coordinator and consultant
More>>

Arnold Sanow
Arnold Sanow, MBA, CSP (Certified Speaking Professional--highest earned designation by the National Speakers Association for excellence), is a business, communications and people skills expert who speaks and consults. He works with his clients to assist them in improving individual
More>>

Jack Daly
Jack Daly is an expert in sales and sales management inspiring audiences to take action in customer loyalty and personal motivation. He delivers explosive keynote and general session presentations. He brings 20 plus years of field proven experience--from
More>>


TRANSLATE:
Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe for some reasons! Their freedom and importance have enabled christian louboutin to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the swiss replica watches Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. All kinds of Prom Dresses for sale.