SPEECH TITLES AND/OR TOPICS
Customer Service | Sales | Strategic Planning | Marketing
B. Joseph Pine, II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is co-founder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.
Mr. Pine and his partner James H. Gilmore wrote The Experience Economy: Work Is Theatre & Every Business a Stage (Harvard Business School Press, 1999). Published in ten languages, the book also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences. Their first e-Doc, available exclusively on Amazon.com, is entitled The Experience IS the Marketing (BrownHerron, 2002), demonstrates how any company can use marketing experiences to generate demand for their offerings. Realizing that in a world of increasingly paid-for experiences people no longer accept the fake from the phony, but want the real from the genuine, they recently wrote Authenticity: What Consumers Really Want, with Harvard Business School Press in October 2007.
Joseph Pine also wrote the award-winning Mass Customization: The New Frontier in Business Competition (Harvard Business School Press, 1993). It details the shift companies are making from mass-producing standardized offerings to mass customizing goods and services that efficiently fulfill the wants and needs of individual customers. The Financial Times named the book "one of the seven best business books of 1993." He and his partner followed this up by editing a collection of Harvard Business Review articles entitled Markets of One: Creating Customer-Unique Value through Mass Customization (Harvard Business School Press, 2000). He has written numerous articles for the Harvard Business Review, The Wall Street Journal, Chief Executive, Worldlink, CIO, Strategy & Leadership, and the IBM Systems Journal, among many others.
Prior to beginning his writing and speaking activities, Mr. Pine held a number of technical and managerial positions with IBM. One of his many assignments was key to the effective launch of the Application System/400 computer system, for which he managed a team that brought customers and business partners directly into the development process of the system.
B. Joseph Pine is frequently quoted in such places as Forbes, The New York Times, Wired, Business 2.0, USA TODAY, Investor's Business Daily, ABC News, Good Morning America, Fortune, Business Week and Industry Week. In his speaking and teaching activities, he has addressed the World Economic Forum and is a Visiting Professor at the University of Amsterdam, a recurring guest lecturer at the MIT Sloan School of Management, and he and his partner were the Dean Helen LeBaron Hilton Endowed Co-Chairs with the College of Family and Consumer Sciences at Iowa State University for 2002-3. He has also taught at Penn State, Duke Corporate Education, UCLA's Anderson Graduate School of Management, the University of Michigan, and the Harvard Design School. He also serves on the editorial boards of Strategy & Leadership and Strategic Direction, is honorary editor of The International Journal of Mass Customization, is a member of the Wise Committee for the Youth Imagination Initiative in Extremadura, Spain, and is a Senior Fellow with both the Design Futures Council and the European Centre for the Experience Economy, which he co-founded.
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