LIOR ARUSSY

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: New Jersey

VIDEOS:

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer-Centric Transformation – The Blueprint to Execution and Profitability
  • Exceptional or Nothing - The New Performance Standard
  • Delight or Sell - Customer Experience as a Competitive Advantage

Categories

Customer Service | Sales | Author | Leadership

Biography

Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Mr. Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies.

Mr. Arussy’s latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” –strategy + business magazine

Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

BOOKS    Search For A Book

  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
  • The Experience! How to Wow Your Customers and Create a Passionate Workplace
  • Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

John Gray
John Gray, Ph.D., is the author of 16 books, including Men Are from Mars, Women Are from Venus (HarperCollins 1992), the number one best-selling book of the last decade. In the past ten years, over 30 million Mars and
More>>

Guy Kawasaki

Guy Kawasaki is the chief evangelist of Canva, an online graphic design tool. He is on the board of trustees of the Wikimedia Foundation, a brand ambassador for Mercedes Benz USA, and an executive fellow of the Haas School of
More>>

Curtis Zimmerman

Both as a speaker and author, Curtis Zimmerman has impacted over one million people throughout the nation with his life-changing messages and award winning programs. Curtis is an expert at transforming organizations by inspiring individuals to live
More>>

Erick Burton

Erick Burton is a Certified Speaking Professional—and certified to change the way you think about leadership.

From corporations to not-for-profit associations, Erick Burton turns listeners into leaders. With an innate understanding of the art of negotiation and sales, Burton’s voice resonates
More>>


TRANSLATE:
Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. And sometimes you may need replica handbags when you went out. The same christian louboutin drive can be seen in the Maison's technical concepts: their freedom and importance have enabled Cartier to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the cheap prom dresses Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses.