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SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer-Centric Transformation – The Blueprint to Execution and Profitability
  • Exceptional or Nothing - The New Performance Standard
  • Delight or Sell - Customer Experience as a Competitive Advantage


Customer Service | Sales | Author | Leadership


Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Mr. Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies.

Mr. Arussy’s latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” –strategy + business magazine

Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

BOOKS    Search For A Book

  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
  • The Experience! How to Wow Your Customers and Create a Passionate Workplace
  • Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers

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