LIOR ARUSSY

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: New Jersey

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer-Centric Transformation – The Blueprint to Execution and Profitability
  • Exceptional or Nothing - The New Performance Standard
  • Delight or Sell - Customer Experience as a Competitive Advantage

Categories

Customer Service | Sales | Author | Leadership

Biography

Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Mr. Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies.

Mr. Arussy’s latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” –strategy + business magazine

Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

BOOKS    Search For A Book

  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
  • The Experience! How to Wow Your Customers and Create a Passionate Workplace
  • Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

TJ Schier

TJ Schier is the President and Founder of SMART Restaurant Group and Incentivize Solutions.  Incentivize Solutions provides custom training materials and guest service programs to help companies become more effective.

Mr. Schier has developed
More>>

George Ross
George H. Ross is literally Donald Trump's right hand man in the dreaded boardroom on The Apprentice. He was hand-picked by Trump from the ranks of his top executives to act as his eyes and ears
More>>

Pamela Meyer

Pamela Meyer holds an MBA from Harvard, an MA in Public Policy from Claremont Graduate School, and is a Certified Fraud Examiner. She has extensive training in the use of visual cues and psychology to detect deception and is one
More>>

Dewitt Jones

Dewitt Jones is one of America's top professional photographers with a career stretching over twenty years. As a motion picture director, he had two documentary films nominated for Academy Awards (Climb - Best Live Action Short Film and John Muir's
More>>


TRANSLATE:
Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe for some reasons! Their freedom and importance have enabled christian louboutin to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the swiss replica watches Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. All kinds of Prom Dresses for sale.