LIOR ARUSSY

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: New Jersey

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer-Centric Transformation – The Blueprint to Execution and Profitability
  • Exceptional or Nothing - The New Performance Standard
  • Delight or Sell - Customer Experience as a Competitive Advantage

Categories

Customer Service | Sales | Author | Leadership

Biography

Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Mr. Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies.

Mr. Arussy’s latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” –strategy + business magazine

Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

BOOKS    Search For A Book

  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
  • The Experience! How to Wow Your Customers and Create a Passionate Workplace
  • Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Eve Ensler
Eve Ensler, playwright, performer, and activist, is the author of The Vagina Monologues, translated into over 48 languages and performed in over 140 countries, including sold-out runs at both Off-Broadway's Westside Theater and on London's West End (2002 Olivier Award
More>>

Ben Casnocha

Ben Casnocha is an award-winning entrepreneur, author, and executive in Silicon Valley. He is coauthor with LinkedIn founder Reid Hoffman of the recent New York Times bestseller The Alliance: Managing Talent in the Networked Age, which has become one of
More>>

David Sherman
David Sherman has the distinction of being one of the only "professional icebreakers" on Earth. He is the founder and President of Connection Pros, an organization that inspires people to be more comfortable, more confident and more successful when
More>>

Jayne Sanders

After an MBA and over 25 years in the corporate world, many of them as a professional speaker to the Fortune 1000, Jayne Sanders began a search for her life purpose to help guide her into more meaningful,
More>>


TRANSLATE:

The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe.

Also, while I simply cannot justify the purchase of replica watches based on its complications alone (I'm long past that excuse), a second time zone has become something that I actually use. But would I take these Replica Watches anywhere or is it too ostentatious?

Cartier's achievements in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like best replica watches in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale.