SPEECH TITLES AND/OR TOPICS
Customer Service | Leadership | Teamwork | Marketing
In 1989, John Hill was recruited by Walt Disney World® Resort to manage their restaurant food and beverage business in multiple locations.
The Disney University invited John Hill to join them as cast training and development specialist. While managing hundreds of cast members, John Hill fine tuned his natural talent for interpersonal skills, networking, and more specifically, training and development. He facilitated hundreds of educational programs for the cast, and because of his success he was recruited to teach a full curriculum of external education classes known as "The Disney Approach" series.
In 1994, John Hill was selected as vice president of training and development for Papa John's International, the fourth largest and fastest growing pizza chain in the United States. He was responsible for growing the staff to accommodate the phenomenal expansion of over 1,000 restaurant locations nation wide. While there, John Hill developed and implemented their operational development program, a comprehensive training program designed to identify and prepare "fast trackers" for promotion. He also became licensed to facilitate and integrate Covey Leadership programs, grew the training department from a centralized to a decentralized operation, redesigned employee orientation, developed training videos, initiated advanced leadership training for the management team, and ensured the successful integration of the corporate culture and brand essence throughout the system.
John Hill began his career at TGI Fridays Inc. as a general manager of high volume units in New York, Boston, and Dallas. While there he was responsible for staffing, sales, profits, recruiting, and the training and development of all staff members.
In 1997 John Hill co-founded Training Wheels, Inc., a company committed to helping people and organizations improve individual and team performance. He is a full time speaker, trainer, and consultant focused on leadership development and customer service. John Hill delivers experiential training programs custom designed to optimize business results for companies of all sizes with passion and expertise. Having addressed over one thousand groups, he has been recognized for his ability to engage and entertain his audience.
Some of his clients include BSA Health Systems, Florida Hospital, Michigan Community Colleges, Merrill Lynch, MGM Grand Hotel & Casino, State Farm Insurance, United Rentals, and Tropical Palms Resorts. John Hill is certified in DiSC Behavioral Styles; DiSC is a model of human behavior that helps people understand "why they do what they do." He is certified in Franklin-Covey programs, is a member of American Society for Training and Development (ASTD), and a member of the Society for Human Resource Management (SHRM).