- Are You Still Relevant?
- Absolutely Necessary: Bulletproof Tactics That Will Put You In High Demand
Customer Service | Entertainment | Humor | Motivation | Master of Ceremonies | Change | Innovation | Moderator
Ross Shafer is a 6-time Emmy Award Winning Comedian and Writer. Pretty good for pet shop manager moonlighting as a comedian. In l984, a local TV station saw him and decided to hire him as an on-air host. Ross’ unconventional style was soon spotted by the networks and he moved to Hollywood to host talk/game shows for ABC, USA, and Comedy Central.
What Ross gleaned most from show business was how TV and movies reacted to emerging trends and human behavior shifts. So in l994, he began studying how customer emotional connections affected organizational growth (or extinction).
To that end, he has written 14 H.R. training films on customer service, motivation, and leadership. He is also the author of Nobody Moved Your Cheese, The Customer Shouts Back, Customer Empathy, Are You Relevant? 12 Reasons Great Organizations Thrive In ANY Economy, Grab More Market Share: How to Wrangle Business Away from Lazy Competitors and his latest, Absolutely Necessary: Bulletproof Tactics That Will Put You in High Demand.
Today, Ross is one of the most sought after keynote speakers on the subjects of Customer Empathy, Personal Motivation, and Business Relevance.
BOOKS Search For A Book
- The Urgent Company: Acting Quickly Ensures a Culture of Relevance (2013)
- Are You Relevant? (2009)
- Nobody Moved Your Cheese - How to ignore the Experts and Trust Your Gut!
- Customer Empathy
- The Customer Shouts Back!(TM)
| Similar Speaker|
Ron Willingham is the CEO and Founder of Integrity Systems, Inc., an international training and development firm, headquartered in Phoenix, Arizona.
A pioneer in training technology, Mr. Willingham was the first chairperson of the National Speakers Association Sales Trainer's Group.
Andre Harris is Westfield's National Customer Service Executive and is responsible for Westfield's WOW customer service for their 60 U.S. shopping centers. She drives the national strategy for hiring, training, measuring and rewarding team members. She is credited
Micah Solomon is one of America’s most popular keynote speakers on building
bottom line growth through customer service. A bestselling author and hands-on
consultant, Micah Solomon specializes in building stellar, profitable customer
experiences, company culture, 21st-century marketing, and social (and
In 1989, John Hill was recruited by Walt Disney World® Resort to manage their restaurant food and beverage business in multiple locations.
The Disney University invited John Hill to join them as cast training and development specialist. While