$25,001 to $40,000
TRAVELS FROM: Massachusetts

No videos listed.


  • Why Is Loyalty Important in Times of Economic Turbulence?
  • Why Do Layoffs Make Employee Loyalty Even More Vital?
  • Why Half of the Front Line Employees in America Are Undermining Customer Loyalty, and What Leaders Must Do About It
  • How a 5% Increase in Customer Retention Translates into a 25-100% Increase in Profits
  • How to Measure Loyalty in an Organization
  • Why CRM Becomes "Customer Relationship Manipulation"
  • How Companies Employ CRM Systems to Their Best Advantage


Corporate Culture | Customer Service | Management


Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the area of customer and employee retention has quantified the link between loyalty and profits. His books, The Loyalty Effect: The Hidden Force behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best sellers.

In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred Reichheld reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.

Mr. Reichheld is a frequent speaker at major business forums and his work on loyalty has been widely covered in the Wall Street Journal, The New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.

Consulting Magazine chose Fred Reichheld as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.

Fred Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

BOOKS    Search For A Book

  • The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (2012)
  • Loyalty Rules! How Leaders Build Lasting Relationships
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Live chat by BoldChat
My Favorite Speakers

Similar Speaker

Curt Coffman

A New York Times Bestselling Author, researcher, business scientist, consultant to Fortune 100 and 500 organizations and Executive Fellow at the Daniels School of Business (University of Denver), Curt Coffman has invested 30+ years in the science of high performance

Janet Rush
Janet Sue Rush's rich and varied background includes sales, customer service, and public relations. She co-founded Strawberry Communications at the age of 32, and the company was so successful that the Zig Ziglar Corporation eventually acquired it. There,

Roxanne Emmerich
Roxanne Emmerich is America's most sought-after workplace transformation expert. She is listed by Sales and Marketing Management magazine as one of the 12 most requested speakers in the country for her ability to transform negative workplace performance and environments

Susan Clarke
Susan Clarke is the President and CFO... Chief FUN Officer... at! She has an attitude—a positive one! She will show you and your team how to have a positive attitude, too—one that will positively translate into profits.

Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Its past as an inventor and designer replica designer handbags has given rise to a style that favours volume and shapes. And sometimes you may need replica handbags when you went out. The same aaa+ replica watches drive can be seen in the Maison's technical concepts: their freedom and importance have enabled Cartier to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the rolex replica watches Manufacture's highest replica watches uk standards.