FRED REICHHELD

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$25,001 to $40,000
 
TRAVELS FROM: Massachusetts

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS

  • Why Is Loyalty Important in Times of Economic Turbulence?
  • Why Do Layoffs Make Employee Loyalty Even More Vital?
  • Why Half of the Front Line Employees in America Are Undermining Customer Loyalty, and What Leaders Must Do About It
  • How a 5% Increase in Customer Retention Translates into a 25-100% Increase in Profits
  • How to Measure Loyalty in an Organization
  • Why CRM Becomes "Customer Relationship Manipulation"
  • How Companies Employ CRM Systems to Their Best Advantage

Categories

Corporate Culture | Customer Service | Management

Biography

Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the area of customer and employee retention has quantified the link between loyalty and profits. His books, The Loyalty Effect: The Hidden Force behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best sellers.

In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred Reichheld reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.

Mr. Reichheld is a frequent speaker at major business forums and his work on loyalty has been widely covered in the Wall Street Journal, The New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.

Consulting Magazine chose Fred Reichheld as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.

Fred Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

BOOKS    Search For A Book

  • The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (2012)
  • Loyalty Rules! How Leaders Build Lasting Relationships
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Fred Reichheld
Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the
More>>

Elaine Allison
Elaine Allison, CSP (Certified Speaking Professional) is a Customer Care Advocate. She has helped many clients become #1 in their industry in customer care. Some clients have achieved such success with Elaine’s help that they have had to
More>>

Dianna Booher
As author of more than 40 books, Dianna Booher has published with Simon & Schuster/Pocket Books, Random House, Warner, McGraw-Hill, Prentice Hall, and HarperCollins. Her latest books include Speak with Confidence!: Powerful Presentations That Inform, Inspire, and Persuade; E-WRITING:
More>>

Emory Austin
Emory Austin is a Phi Beta Kappa graduate of Wake Forest University with a major in writing and psychology. She is fascinated by how people think, by why they do what they do, neglect what they neglect; by the patterns
More>>


TRANSLATE:
Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. And sometimes you may need replica watches when you went out. The same christian louboutin schuhe drive can be seen in the Maison's technical concepts: their freedom and importance have enabled Cartier to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the swiss replica watches Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses.