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Branding | Retail | Sales | Entrepreneurship | Marketing
Bob Phibbs is a nationally recognized expert on business strategy, customer service, sales, and marketing. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchise owner, and entrepreneur. As a motivational speaker and consultant, he has creatively helped some of America's best-known retail brands, including Yamaha, Museum Glass, Lumber Liquidators, Caswell-Massey, Viking, LEGO, and Brother succeed when economic circumstances or new competitors have challenged their customer base. His passion and enthusiasm to provide exceptional experiences are hallmarks of his presentation skills. He is a frequent guest on MSNBC's Your Business.
After completing his degree at Chapman College and attending USC, Mr. Phibbs fulfilled an as-yet-untapped dream of wearing cowboy clothes every day while selling high-end boots and hats to the city slickers of Los Angeles County during the height of the Urban Cowboy trend. His part-time job soon became a career, and he built a network of over 55 stores at the top of their industry.
In 1994, Bob Phibbs started his own consulting company, The Retail Doctor, with a mission to provide training, inspiration and hope to independent businesses; to teach them how to successfully compete in today's retail environment. By helping a coffee roaster that had been in business 25 years reverse a protracted sales drop-off, compete against a second Starbucks just 75 feet from his front door, and increase sales by 50 percent in one year, he found a national audience from a profile in The New York Times.
In 1998, the Los Angeles Times courted Mr. Phibbs to perform business makeovers. He began speaking about his success principles, which grew to include manufacturers and trade associations around the world.
Bob Phibbs helped to establish Hunter Douglas Window Fashion's elite Gallery dealer program, creating a culture of excellence and growing their numbers from 59 to over 400. His two-day intensive sales presented across the country saw attendees enjoy a 20% sales increase within three months.
Mr. Phibbs helped "It's A Grind Coffee," a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime's Weeds and helped make it the second-fastest growing company in Los Angeles County two years in a row.
Bob Phibbs' programs and his work have been featured on PBS, Entrepreneur magazine and The Wall Street Journal. He received the Greatest Increase in Sales Award for his work with a specialty-clothing retailer at South Coast Plaza in Southern California, the highest per-square-foot grossing mall in the world. He owns his own publishing firm.
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