Customer Service didn't die a sudden, unexpected death. It has been dying a slow, very painful death for a very long time. Scott Deming believes Service today is typical at best and transactional most of the time.
Time magazine called him "the world's foremost expert on the techniques of pickpockets." Bob Arno scouts the world's major cities to track and film pickpockets, con artists, and scam artists in action. His extraordinary footage is frequently used
Michael Aronin is a nationally acclaimed speaker who teaches his audiences how to get past personal shortcomings and move forward productively in their careers. Being both a comedian and motivational speaker, he is able to make this difficult topic
Robert Laszewski is president of Health Policy and Strategy Associates, Inc. (HPSA), a policy and marketplace consulting firm specializing in assisting its clients through the significant health policy and market change afoot. Recently, HPSA has been involved in the