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Customer Service | Leadership | Motivation | Teamwork
Tom Hinton is one of America's most popular speakers in the areas of Customer Relations, Leadership, Team Building, and Achieving Business Excellence in the Workplace. Since 1986, he has addressed over 700 major corporate, association, and government audiences in the United States, Canada, Germany, Japan, Mexico, Ireland, Spain, France, England, and Scotland.
Mr. Hinton's client list represents a diverse group including: the New Otani Hotels of Japan, Union Bank, Isuzu North America, General Motors of Canada, the Alliance of American Insurers, Boston Public Schools, the U.S. Army, the U.S. Navy, Minnesota Multi-Housing Association, Wells Fargo Bank, Employers Reinsurance Inc., Banklink, Group 4 Software, Sysco, Preferred Hotels, Blue Shield of California, the Social Security Administration, the U.S. Department of Labor, the California Department of Parks, INC. Magazine, MPI, ASAE, PCMA, and Bank of America.
Tom Hinton is the author of The Spirit of Service and Leadership Lessons I Learned on the Links: 72 Ways to Par the Course of Business and Life. He is the co-author of Customer-Focused Quality: What To Do on Monday Morning. His new book, 10,000 Days: Finding Purpose, Peace, and Satisfaction for the Rest of Your Life, was published in 2007. He has written over forty articles for publications such as the San Diego Business Journal, the Los Angeles Business Journal, Quality Digest, and California Excellence.
Also, Mr. Hinton is a recognized expert in the field of performance excellence and frequently lectures on the Malcolm Baldrige Award for Performance Excellence criteria where he served as a member of their 2001 National Board of Examiners. He served on the Board of Directors of the California Council for Excellence, which administers that state's Malcolm Baldrige Award emulation. He is also a member of the Board of Directors of the American Consumer Council and the California Consumer Council, both of which are non-profit organizations dedicated to consumer awareness and education.
Tom Hinton is a graduate of the University of Maryland and completed the Fundraising Management certificate program at the University of San Diego. He resides near San Diego, CA.
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