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Customer Service | Leadership | Motivation | Personal Development | Strategic Planning | Teamwork
Richard Chang, Ph.D., is the CEO of Richard Chang Associates, Inc. (RCA), an international performance improvement consulting, training, and publishing firm. For over twenty years (RCA) has been providing comprehensive training, consulting, and packaged resources to meet the strategic and tactical business needs of public and private sector clients around the world. Whether it is a corporate-wide implementation or a targeted learning initiative, we utilize our powerful Business Performance Management System(TM) to transform processes, systems, and people--enabling them to significantly impact the long-term performance of the organization.
Mr. Chang is the author or co-author of more than twenty books on business and personal development including his latest releases, The Passion Plan(TM): A Step-by-Step Guide to Discovering, Developing, and Living Your Passion, The Passion Plan(TM) at Work: Building a Passion-Driven Organization, and Performance Scorecards(TM): Measuring the Right Things in the Real World.
As a leading authority on personal and organizational excellence, Richard Chang is a sought after speaker and consultant for organizations and associations around the world. With his dynamic, highly interactive and informative sessions, he not only motivates his audiences but provides them with a wealth of practical information, real-life examples and stories, and hands-on techniques, which can be immediately applied to their own personal and professional development.
Mr. Chang is highly respected for his performance improvement, organization development, strategic planning, measurement systems, and customer satisfaction expertise. He has worked with a wide range of domestic and international clients including Fidelity Investments, Universal Studios, Chase Manhattan Bank, Marriott, Blue Cross Blue Shield, and Nortel Networks.
Based on his significant contributions to ASTD and the profession, Richard Chang has been recognized with the "Gordon Bliss Memorial Award" and the "Torch Award," two of the highest forms of national leadership recognition bestowed by ASTD. His professional affiliations include the American Society for Quality (ASQ), the Association for Quality and Participation (AQP), the Society for Human Resource Management (SHRM), the Organization Development Network (ODN), and the National Speakers Association (NSA).
Mr. Chang is the Past Chair of the Board for the American Society for Training and Development (ASTD) and the Past Malcolm Baldrige National Quality Award Judge.
Richard Chang received a B.A. in psychology from UCLA, an M.A. in counseling psychology from Chapman University, and a Ph.D. in industrial/organizational psychology from United States International University.
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